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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Ana-Alicia

January 23, 2026

5  out of  5
rating by Ana-Alicia
"Emily give us the best rate possible for our new home and included bundles. State farm is the best."
We responded:
"Thank you, Ana-Alicia, for sharing your positive experience. It's wonderful to hear that Emily was able to assist you with finding the best rate for your new home and bundling options. We appreciate your trust in us and are delighted to be your choice for insurance needs. Your feedback means a lot to our team."
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Chris Urban

January 16, 2026

5  out of  5
rating by Chris Urban
"I highly recommend Tim Roberts for all your insurance needs. They are knowledgeable and easy to work with (Darla is great). They really want to get you the best product to meet your needs and your budget without any pressure."
We responded:
"Thank you, Chris, for your wonderful feedback and for recommending our agency. It's fantastic to hear that you found our team knowledgeable and easy to work with. Darla and the rest of the team are dedicated to helping you find the best insurance solutions that fit your needs and budget. Your satisfaction is our priority, and we're glad to have met your expectations."
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Zac Waller

January 11, 2026

5  out of  5
rating by Zac Waller
"Jordan did a great job of getting me the best coverage and price out of all the agencies I had spoken with. Every time I call he’s there to pick up, with much enthusiasm and customer care backed with it. Very happy to be a customer!"
We responded:
"Thank you, Zac, for sharing your experience with us. It's wonderful to hear that Jordan was able to assist you in finding the best coverage and price. We take pride in providing enthusiastic and attentive service, and it's great to know that Jordan has been there to support you. We're delighted to have you as a customer and appreciate your feedback!"
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Conner Owens

January 11, 2026

5  out of  5
rating by Conner Owens
"Jordan was absolutely incredible. Never have I met a more respectful and knowledgeable agent, he's definitely our go to guy"
We responded:
"Thank you, Conner, for sharing your experience. It's wonderful to hear that Jordan provided you with such respectful and knowledgeable service. We're glad to know he's your go-to person for your insurance needs. Your feedback is greatly appreciated and motivates us to continue delivering exceptional service."
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Jim Richardson

January 7, 2026

5  out of  5
rating by Jim Richardson
"I had an underwriting question & within 2 minutes Darla had helped me find the answer. She & all the fine folks in the Tim Roberts agency have always been there for me. You can’t ask for more,"
We responded:
"Thank you, Jim, for sharing your experience. It's wonderful to hear that Darla was able to assist you so promptly with your underwriting question. Our team is dedicated to providing the best service possible, and it's great to know that we've been able to meet your expectations. Your feedback is truly appreciated."
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Darrell Eldridge

January 7, 2026

5  out of  5
rating by Darrell Eldridge
"I have been working with Emily at State Farm and she has been very helpful with me regarding my fathers account. My father passed in August of 2025 and Emily has been so helpful with helping me manage his affairs."
We responded:
"Thank you for sharing your experience with us. It's wonderful to hear that Emily has been able to assist you during such a challenging time. We truly appreciate your kind words and are glad to know that she has been helpful in managing your father's affairs. Your feedback means a lot to us."
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Ruthie Pearce

December 31, 2025

5  out of  5
rating by Ruthie Pearce
"The customer service at Tim Roberts is top notch. I am so grateful for Darla. I have worked with her for a number of years and she has always followed through and ensured I am well taken care of."
We responded:
"Thank you, Ruthie, for sharing your experience with us. It's wonderful to hear that Darla has consistently provided you with excellent service over the years. We truly appreciate your kind words and your trust in our agency. Your feedback motivates us to continue delivering the best possible service to all our clients."
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Austin Hyatt

December 18, 2025

5  out of  5
rating by Austin Hyatt
"Tim Robert’s agency has been such a blessing to our family. Jordan goes above and beyond to make sure we are always taken care of and have exactly what we need. He is very timely with his responses and professional while treating us like family!"
We responded:
"Thank you, Austin, for sharing your positive experience with Tim Roberts State Farm Insurance Agency. It's wonderful to hear that Jordan has been attentive and professional, ensuring your family feels well-supported and valued. Your feedback is greatly appreciated, and we're delighted to know that our service has made a difference for you."
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William Louis

December 18, 2025

5  out of  5
rating by William Louis
"Jordan was very helpful and patient. Got my problem fixed ASAP with a positive attitude! Great customer service!!"
We responded:
"Thank you, William, for sharing your experience with us. It's wonderful to hear that Jordan was able to assist you effectively and with such a positive attitude. Providing excellent customer service is a top priority for us, and your feedback is greatly appreciated. If there's anything else we can do for you, please let us know."
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cindy singh

December 17, 2025

5  out of  5
rating by cindy singh
"Best agent... always so helpful"
We responded:
"Thank you, Cindy, for your kind words and the perfect rating. It's wonderful to hear that you find our assistance helpful. Your feedback is greatly appreciated and motivates us to continue providing excellent service."
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Sharon Watson

December 13, 2025

5  out of  5
rating by Sharon Watson
"Jordan is always quick to respond and help with my business needs."
We responded:
"Thank you, Sharon, for sharing your positive experience with us. It's wonderful to hear that Jordan has been able to assist you promptly with your business needs. We appreciate your feedback and look forward to continuing to support you."
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Frankie Davidson

December 12, 2025

5  out of  5
rating by Frankie Davidson
"I want to say thank you to the Tim Roberts team for the incredible job they did in working us at Gravitt Chapel AME Church. Emily Pugh, is one of the best in the business and if you are looking for an insurance provider, give the Tim Roberts team a try!"
We responded:
"Thank you, Frankie, for your kind words and for sharing your experience with our team. It's wonderful to hear that Emily and the rest of the team were able to assist you effectively at Gravitt Chapel AME Church. Your recommendation means a lot to us, and we're grateful for your trust in our services."
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Marc Zelickson

December 11, 2025

5  out of  5
rating by Marc Zelickson
"Incredible staff all around. Very helpful and always looking out for us! Nick has been incredible to work with!"
We responded:
"Thank you, Marc, for sharing your positive experience with our team. It's wonderful to hear that you found our staff helpful and attentive. Nick will be especially pleased to know that his efforts have made a difference for you. Your feedback is greatly appreciated and motivates us to continue providing excellent service."
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Cameron Surles

December 10, 2025

4  out of  5
rating by Cameron Surles
"I have been with my Statefarm family for over 20 years! I appreciate the quality time and care my family and I have been shown!"
We responded:
"Thank you, Cameron, for sharing your experience with us over the past 20 years. It's wonderful to hear that you and your family have felt well cared for by our team. Your feedback is invaluable, and we're committed to maintaining the quality service you appreciate. If there's anything more we can do to enhance your experience, please let us know."
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mark moore

December 10, 2025

5  out of  5
rating by mark moore
"We have appreciated Jordan and the team for years. Everyone is friendly and prompt."
We responded:
"Thank you, Mark, for sharing your positive experience with Jordan and the team. It's wonderful to hear that their friendliness and promptness have made a lasting impression over the years. Your feedback is greatly appreciated and motivates us to continue providing excellent service."
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susan cassady

December 10, 2025

5  out of  5
rating by susan cassady
"I have been with this group for a very long time. They have always been very supportive and professional. A super quick response team that have helped with needs for both home and auto insurance. Would highly recommend Tim Roberts State Farm and the amazing office staff. Susan Cassady"
We responded:
"Thank you, Susan, for sharing your experience and for your kind words. It's wonderful to hear that our team has been supportive and professional in meeting your home and auto insurance needs. Your recommendation means a lot to us, and we're grateful to have you as part of our community. We look forward to continuing to serve you!"
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Morgan Bonnell

December 9, 2025

5  out of  5
rating by Morgan Bonnell
"Tim Roberts is an exceptional man. His knowledge is incredible and never misleading. He has helped me choose the right options for stock and 401k contributions and it has brought me wonderful results in previous jobs I have worked. He is always willing to answer any questions I may have and he always makes sure to give me feedback. I will continue to be a loyal customer to Tim Roberts and State farm."
We responded:
"Thank you, Morgan, for sharing your experience with our agency. It's fantastic to hear that our guidance on stock and 401k contributions has been beneficial for you. We're glad to know that our willingness to answer questions and provide feedback has made a positive impact. Your loyalty means a lot to us, and we look forward to continuing to support you with your insurance needs."
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Felicia Massey

December 8, 2025

5  out of  5
rating by Felicia Massey
"Emily was such a help today with making some policy changes."
We responded:
"Thank you, Felicia, for sharing your experience with Emily. It's wonderful to hear that she was able to assist you with your policy changes. Your feedback is greatly appreciated, and we're glad to know you had a positive experience. If there's anything else you need, feel free to reach out."
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Chris Hall

December 5, 2025

5  out of  5
rating by Chris Hall
"The whole team at the office are exceptionally professional and have a positive attitude"
We responded:
"Thank you, Chris, for your wonderful feedback. We're delighted to hear that you found our team professional and positive. Your satisfaction is important to us, and we're glad we could meet your expectations."
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Josette Myers

December 4, 2025

5  out of  5
rating by Josette Myers
"I am a very proud customer of Agent Tim Roberts of State Farm has helped with Homeowners Insurance, Vehicle Insurance, Life insurance with a reasonable price that put a smile on my face. Thank you so very much Jordon for making this happen! Sincerely, Josette Myers"
We responded:
"Thank you, Josette, for sharing your positive experience with us. It's wonderful to hear that our team has been able to assist you with your insurance needs and bring a smile to your face. Your satisfaction is our priority, and your feedback is greatly appreciated. Looking forward to continuing to serve you in the future."
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Shannon White

December 1, 2025

5  out of  5
rating by Shannon White
"Mr. Tim and his staff are very great to work with from quotes, claims, questions and customer service. I've been a client of Mr. Tim for over 25 years and never had an issue."
We responded:
"Thank you, Shannon, for sharing your experience with us. It's wonderful to hear that you've had such a positive relationship with the team over the years. Your trust and satisfaction mean a lot, and we're grateful for your continued support. If there's ever anything more we can do for you, please let us know."
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Debi Swoards

November 28, 2025

5  out of  5
rating by Debi Swoards
"The staff is very knowledgeable and kind."
We responded:
"Thank you, Debi, for sharing your positive experience with us. We're delighted to hear that our staff's knowledge and kindness made a difference for you. Your feedback is greatly appreciated and encourages us to continue providing excellent service."
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Joseph Quan

November 25, 2025

5  out of  5
rating by Joseph Quan
"As a new business owner, logistics like insurance is quite daunting. Ms. Pugh was very helpful asking me the right questions, answering all of mine, and helping me get the right policy."
We responded:
"Thank you for sharing your experience, Joseph. It's wonderful to hear that Pugh was able to assist you effectively with your insurance needs. We're glad she could make the process smoother for you as a new business owner. Your feedback is greatly appreciated, and we're here to help whenever you need us."
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jon rogers

November 25, 2025

5  out of  5
rating by jon rogers
"Always been very helpful"
We responded:
"Thank you, Jon, for sharing your positive experience. It's great to hear that our team has been helpful to you. Your feedback is truly appreciated and motivates us to continue providing excellent service."
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Lillian Sanders

November 25, 2025

5  out of  5
rating by Lillian Sanders
"Mrs. Darla Howell has been extremely helpful in assisting me with issues as it relates the business of State Farm. She is awesome! State Farm is fortunate to have a person who is friendly and qualified to carry out customers' concerns."
We responded:
"Thank you for sharing your positive experience with Darla. It's wonderful to hear how helpful she has been in addressing your concerns. We are indeed fortunate to have such a dedicated and friendly team member. Your feedback is greatly appreciated and motivates us to continue providing excellent service."