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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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cindy singh

December 17, 2025

5  out of  5
rating by cindy singh
"Best agent... always so helpful"
We responded:
"Thank you, Cindy, for your kind words and the perfect rating. It's wonderful to hear that you find our assistance helpful. Your feedback is greatly appreciated and motivates us to continue providing excellent service."
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Sharon Watson

December 13, 2025

5  out of  5
rating by Sharon Watson
"Jordan is always quick to respond and help with my business needs."
We responded:
"Thank you, Sharon, for sharing your positive experience with us. It's wonderful to hear that Jordan has been able to assist you promptly with your business needs. We appreciate your feedback and look forward to continuing to support you."
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Frankie Davidson

December 12, 2025

5  out of  5
rating by Frankie Davidson
"I want to say thank you to the Tim Roberts team for the incredible job they did in working us at Gravitt Chapel AME Church. Emily Pugh, is one of the best in the business and if you are looking for an insurance provider, give the Tim Roberts team a try!"
We responded:
"Thank you, Frankie, for your kind words and for sharing your experience with our team. It's wonderful to hear that Emily and the rest of the team were able to assist you effectively at Gravitt Chapel AME Church. Your recommendation means a lot to us, and we're grateful for your trust in our services."
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Marc Zelickson

December 11, 2025

5  out of  5
rating by Marc Zelickson
"Incredible staff all around. Very helpful and always looking out for us! Nick has been incredible to work with!"
We responded:
"Thank you, Marc, for sharing your positive experience with our team. It's wonderful to hear that you found our staff helpful and attentive. Nick will be especially pleased to know that his efforts have made a difference for you. Your feedback is greatly appreciated and motivates us to continue providing excellent service."
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Cameron Surles

December 10, 2025

4  out of  5
rating by Cameron Surles
"I have been with my Statefarm family for over 20 years! I appreciate the quality time and care my family and I have been shown!"
We responded:
"Thank you, Cameron, for sharing your experience with us over the past 20 years. It's wonderful to hear that you and your family have felt well cared for by our team. Your feedback is invaluable, and we're committed to maintaining the quality service you appreciate. If there's anything more we can do to enhance your experience, please let us know."
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mark moore

December 10, 2025

5  out of  5
rating by mark moore
"We have appreciated Jordan and the team for years. Everyone is friendly and prompt."
We responded:
"Thank you, Mark, for sharing your positive experience with Jordan and the team. It's wonderful to hear that their friendliness and promptness have made a lasting impression over the years. Your feedback is greatly appreciated and motivates us to continue providing excellent service."
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susan cassady

December 10, 2025

5  out of  5
rating by susan cassady
"I have been with this group for a very long time. They have always been very supportive and professional. A super quick response team that have helped with needs for both home and auto insurance. Would highly recommend Tim Roberts State Farm and the amazing office staff. Susan Cassady"
We responded:
"Thank you, Susan, for sharing your experience and for your kind words. It's wonderful to hear that our team has been supportive and professional in meeting your home and auto insurance needs. Your recommendation means a lot to us, and we're grateful to have you as part of our community. We look forward to continuing to serve you!"
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Morgan Bonnell

December 9, 2025

5  out of  5
rating by Morgan Bonnell
"Tim Roberts is an exceptional man. His knowledge is incredible and never misleading. He has helped me choose the right options for stock and 401k contributions and it has brought me wonderful results in previous jobs I have worked. He is always willing to answer any questions I may have and he always makes sure to give me feedback. I will continue to be a loyal customer to Tim Roberts and State farm."
We responded:
"Thank you, Morgan, for sharing your experience with our agency. It's fantastic to hear that our guidance on stock and 401k contributions has been beneficial for you. We're glad to know that our willingness to answer questions and provide feedback has made a positive impact. Your loyalty means a lot to us, and we look forward to continuing to support you with your insurance needs."
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Felicia Massey

December 8, 2025

5  out of  5
rating by Felicia Massey
"Emily was such a help today with making some policy changes."
We responded:
"Thank you, Felicia, for sharing your experience with Emily. It's wonderful to hear that she was able to assist you with your policy changes. Your feedback is greatly appreciated, and we're glad to know you had a positive experience. If there's anything else you need, feel free to reach out."
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Chris Hall

December 5, 2025

5  out of  5
rating by Chris Hall
"The whole team at the office are exceptionally professional and have a positive attitude"
We responded:
"Thank you, Chris, for your wonderful feedback. We're delighted to hear that you found our team professional and positive. Your satisfaction is important to us, and we're glad we could meet your expectations."
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Josette Myers

December 4, 2025

5  out of  5
rating by Josette Myers
"I am a very proud customer of Agent Tim Roberts of State Farm has helped with Homeowners Insurance, Vehicle Insurance, Life insurance with a reasonable price that put a smile on my face. Thank you so very much Jordon for making this happen! Sincerely, Josette Myers"
We responded:
"Thank you, Josette, for sharing your positive experience with us. It's wonderful to hear that our team has been able to assist you with your insurance needs and bring a smile to your face. Your satisfaction is our priority, and your feedback is greatly appreciated. Looking forward to continuing to serve you in the future."
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Shannon White

December 1, 2025

5  out of  5
rating by Shannon White
"Mr. Tim and his staff are very great to work with from quotes, claims, questions and customer service. I've been a client of Mr. Tim for over 25 years and never had an issue."
We responded:
"Thank you, Shannon, for sharing your experience with us. It's wonderful to hear that you've had such a positive relationship with the team over the years. Your trust and satisfaction mean a lot, and we're grateful for your continued support. If there's ever anything more we can do for you, please let us know."
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Debi Swoards

November 28, 2025

5  out of  5
rating by Debi Swoards
"The staff is very knowledgeable and kind."
We responded:
"Thank you, Debi, for sharing your positive experience with us. We're delighted to hear that our staff's knowledge and kindness made a difference for you. Your feedback is greatly appreciated and encourages us to continue providing excellent service."
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Joseph Quan

November 25, 2025

5  out of  5
rating by Joseph Quan
"As a new business owner, logistics like insurance is quite daunting. Ms. Pugh was very helpful asking me the right questions, answering all of mine, and helping me get the right policy."
We responded:
"Thank you for sharing your experience, Joseph. It's wonderful to hear that Pugh was able to assist you effectively with your insurance needs. We're glad she could make the process smoother for you as a new business owner. Your feedback is greatly appreciated, and we're here to help whenever you need us."
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jon rogers

November 25, 2025

5  out of  5
rating by jon rogers
"Always been very helpful"
We responded:
"Thank you, Jon, for sharing your positive experience. It's great to hear that our team has been helpful to you. Your feedback is truly appreciated and motivates us to continue providing excellent service."
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Lillian Sanders

November 25, 2025

5  out of  5
rating by Lillian Sanders
"Mrs. Darla Howell has been extremely helpful in assisting me with issues as it relates the business of State Farm. She is awesome! State Farm is fortunate to have a person who is friendly and qualified to carry out customers' concerns."
We responded:
"Thank you for sharing your positive experience with Darla. It's wonderful to hear how helpful she has been in addressing your concerns. We are indeed fortunate to have such a dedicated and friendly team member. Your feedback is greatly appreciated and motivates us to continue providing excellent service."
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Roswell Richardson

November 21, 2025

5  out of  5
rating by Roswell Richardson
"The Tim Roberts Agency is a wonderful agency. My agent, Jordan Roberts, has been a pleasure to work with. The entire agency is a great place with many friendly, smiling faces. If you're in the market for insurance definitely give this agency a call. You will not be disappointed with the service level or the pricing."
We responded:
"Thank you for taking the time to share your experience with our agency and for recommending our services to others, Roswell! It is a wonderful compliment to our team. Jordan stives to go the extra mile and we truly appreciate your feedback! It is always our pleasure to be able to provide you with the customer care that you deserve and we look forward to assisting you with any of your future insurance needs!"
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Charla Surles

November 19, 2025

5  out of  5
rating by Charla Surles
"I have been with Tim Roberts State Farm since I was 16 years old and I am now 40. The staff at Mr. Robert’s Company are exceptionally nice and helpful with any thing you need. Tim Roberts State Farm team are more like family than just an insurance company. I would recommend Tim Roberts State Farm to anyone and everyone I know."
We responded:
"Thank you, Charla, for sharing your experience with us. It's wonderful to hear that you feel like part of the family and that our team has been able to assist you over the years. Your recommendation means a lot to us, and we are grateful for your continued trust and support."
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Pam Price

November 17, 2025

5  out of  5
rating by Pam Price
"State Farm took very good care of my claim and everything was easy. They were always there to answer my questions."
We responded:
"Thank you, Pam, for sharing your experience. It's wonderful to hear that your claim process went smoothly and that our team was able to assist you with your questions. Your feedback is greatly appreciated and helps us continue to provide excellent service."
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Thomas Kennedy

November 14, 2025

5  out of  5
rating by Thomas Kennedy
"I highly recommend Jordan Roberts and the Tim Roberts agency. They go above and beyond whenever I need anything. I have used Tim Roberts agency for over 20 years and they have always been professional, friendly and very helpful."
We responded:
"Thank you, Thomas, for your kind words and for being a loyal customer for over 20 years. It's wonderful to hear that Jordan Roberts and the team have consistently provided you with professional and friendly service. Your recommendation means a lot to us, and we're grateful for your trust in our agency."
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Ike Alexander

November 14, 2025

5  out of  5
rating by Ike Alexander
"Jordan was great to work with on helping one of our customers and her policyholders get qualified for a discount on her insurance premiums for a class 3 impact resistant shingles discount! Great agency! We would love to work with them again on future homeowners claims! She made the process quick and seamless for us!"
We responded:
"Thank you, Ike, for sharing your positive experience with Jordan. It's wonderful to hear that she was able to assist effectively with the discount for impact-resistant shingles. We're glad the process was smooth and efficient for you. We look forward to the opportunity to work together on future homeowners claims. Your feedback is greatly appreciated!"
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Jesse Rutledge

November 11, 2025

5  out of  5
rating by Jesse Rutledge
"Jordan and Darla are always wonderful to work with! They make everything I've needed as easy as possible and always have an amazing attitude while doing it. I would recommend Tim Roberts State Farm to anyone looking for a new insurer!"
We responded:
"Thank you, Jesse, for sharing your positive experience with us! It's fantastic to hear that Jordan and Darla have been able to assist you with such ease and positivity. Your recommendation means a lot, and we're delighted to have you as part of our community. If there's anything else you need, feel free to reach out."
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Rahmat Adedo

November 11, 2025

4  out of  5
rating by Rahmat Adedo
"I had a wonderful experience and felt like I got value for my money. For someone who has no idea about insurance. The agent took his time explaining to me and advising on what is best for me. A sense of professionalism and knowledge was displayed."
We responded:
"Thank you, Rahmat, for sharing your experience with us. It's great to hear that you felt valued and well-informed during your visit. Our team strives to provide professional and knowledgeable service, and we're glad to know we met your expectations. Your feedback is important, and we appreciate you taking the time to let us know how we're doing."
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Madeline Eggart

November 11, 2025

5  out of  5
rating by Madeline Eggart
"My husband and I (along with his whole family) have had such an amazing experience working with our agent Jordan. He is always quick to address any concerns that we might have efficiently while also going above and beyond helping us understand exactly what we’re signing up for!"
We responded:
"Thank you, Madeline, for sharing your experience with our agency. It's wonderful to hear that Jordan has been able to assist you and your family so effectively. We strive to ensure our clients fully understand their options and feel supported. Your feedback is greatly appreciated, and we're glad to know you're satisfied with our service."
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Ka’Mya Lanier

October 31, 2025

5  out of  5
rating by Ka’Mya Lanier
"My State Farm agent, Jordan, is always friendly, knowledgeable, and quick to respond whether I call or text. My experience has been great with State Farm."
We responded:
"Thank you, Ka’Mya, for sharing your positive experience with us. It's wonderful to hear that Jordan has been friendly, knowledgeable, and responsive to your needs. We're delighted that you've had a great experience with our agency. Your feedback is greatly appreciated and motivates us to continue providing excellent service."